17A Broad Street
Seaford
East Sussex
BN25 1LS
help@tc-itservices.com
01273 987926
Mon - Fri: 09:00 - 17:00
How can we help?
01273 987926
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How does our Spam and Virus Filtering work?
Incoming, unfiltered email directed to your domain. Along with the good email you want, it includes a barrage of spam, phishing, and virus emails that you don’t want.
A simple change to your domain’s MX record puts our extremely powerful and remarkably accurate filtering service to work for you.
The bad stuff is put in a “quarantine viewer” so that there’s no chance of ever losing good email. In the unlikely event that a good message is blocked by our service, it can be viewed in either the included shared quarantine or optional individual quarantine viewers.
GOOD email is delivered to your domain without delay …BUT… the bad email is captured (quarantined.)
Here are the facts
Tracking 100+ million senders
Sender behaviors are tracked in real time. The sender's reputation is weighed during the filtering process
Filters added daily
Using spam traps around the world we are able to detect new spam attacks as they occur and adapt to them instantly.
Searchable Quarantine
Rather than just deleting spam that is blocked, all spam is placed in quarantine where it can be viewed
Mail Spooling
If your mail server goes down, our service will automatically hold your messages until your mail server is back online.
Zero-Hour Virus Protection
We watch for patterns and automatically block new viruses hours before other virus scanners have been updated.
Message Logs
We have redundant servers in multiple geographical locations to ensure reliable email delivery.
Whole Domain Filtering
Other services charge extra for every email address on your domain, we do not do that.
Delivery Logs
We provide 30 days of delivery logs for each clean message so that if a message gets lost, you can easily find it.
Want clean and safe email, Let's Talk!
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Frequently Asked Questions (FAQs)
Q1: How does spam and email filtering actually work?
It’s simpler than it sounds. TC-IT updates your domain’s MX record so all emails pass through a filtering system. It means that they will not reach your inbox. Each message is checked for threats, sender reputation, and viruses. Safe emails are delivered as normal without delay. On the other hand, spam, phishing attempts, and harmful messages are placed in quarantine. This means nothing important is permanently deleted and can always be reviewed if needed.
Q2: What happens if a legitimate email gets caught in the spam filter by mistake?
This is something a lot of people worry about, and it is a fair concern. TC-IT does not just delete blocked messages. Everything that gets flagged goes into a quarantine viewer where you can check it, and if a genuine email has been caught incorrectly, you can retrieve it easily. The quarantine is searchable too, so you are not hunting through a long list trying to find one specific message.
Q3: Will email filtering protect us from phishing attacks and email viruses?
Yes, this is one of the main things it is designed for. The service tracks over 100 million senders in real time, weighing each sender’s reputation as part of the filtering process. It also uses zero-hour virus protection, which means new virus threats are detected and blocked based on behaviour patterns, often hours before traditional antivirus tools have even been updated to recognise them. For phishing specifically, suspicious and spoofed senders are caught before they ever reach your staff.
Q4: What happens to our emails if our mail server goes down?
TC-IT has this covered with a feature called mail spooling. If your mail server goes offline for any reason, the filtering service automatically holds all your incoming messages and queues them up safely. Once your server is back online, everything is delivered as normal. You do not lose a single email, and senders on the other end will not even know anything happened.
Q5: Are we charged per email address or per domain?
Per domain, that is a meaningful difference. A lot of email filtering providers charge separately for every individual email address on your domain, which can get expensive quickly as your team grows. TC-IT filters your entire domain under one arrangement, so adding new staff members or email addresses does not push your costs up. It is a much more straightforward way to be billed.
Q6: How long are email delivery logs kept, and can we track a missing message?
TC-IT keeps 30 days of delivery logs for every clean message that passes through the filter. So if someone claims they sent you an email and you cannot find it, you can check the logs to see exactly what happened to it and when. This is really useful for resolving those “I definitely sent that” situations that come up from time to time in any business.