With 3CX-supported IP phones, intuitive web clients, and mobile apps, you can manage calls, messages, and all your business communications effortlessly.
With 3CX, pricing is based on the number of simultaneous calls you need, and you are not charged per extension. This gives you flexibility and cost control.
With built-in unified communications tools and flexible working features, 3CX empowers both office-based staff and remote workers to collaborate seamlessly.
Improve your workflows by integrating 3CX with leading CRM platforms, enabling more innovative call management, call logging, and instant access to customer details.
Access your 3CX phone system at the office or on the go with dedicated iOS and Android apps that keep you connected wherever you are.
Hosted Voice is easy and cost-effective
Our Hosted Voice Service uses Voice over Internet Protocol (VoIP.) VoIP is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.
Designed as a market‑leading hosted VoIP solution, the service offers exceptional scalability and reliability. Its fully cloud‑based architecture ensures that businesses of any size can benefit from seamless communication capabilities.
The platform supports advanced call handling, user management, and system integrations, all while reducing the overheads associated with maintaining physical telephony infrastructure.
All call traffic is intelligently routed to bypass the public internet entirely, ensuring consistently high call quality and performance. This controlled pathway provides a stable, secure, and uninterrupted experience for your users, making our Hosted Voice Service a dependable choice for modern business communications.
Call bundles and QoS
We include 5000 minutes of calls to UK 01/02/03* numbers and UK mobiles to each handset per month. This equates to nearly 4.5 hours of constant talk time per day!
Our Quality of Service (QoS) is end-to-end, delivering crystal clear call quality and customer experience.
Best prices and handsets
Each user or extension costs £14 + VAT and is on a 30 day rolling contract.
We recommend Yealink handsets which are premium handsets with HD call quality. You can buy them outright or purchase them on a 3 year lease. Other handsets work seamlessly with our system too.
Flexible and modular
Our Hosted Voice Service is a modular solution based on the number of users required.
This means that you can add or remove users as needed; therefore, our Hosted Voice Solution expands with your ever-growing business.
Hosted Voice benefits
Number Portability
When relocating, retain existing phone numbers and add further UK numbers at any time.
Resilience
In the event of an emergency or disaster, automatically re-route calls to ensure business continuity.
Mobility
Allocate single virtual numbers to remote workers so they appear as if they are sitting in the office.
Cut Costs
Free ‘on net’ calls between users and sites reduce call costs, and savings can be made on line rental.
Minimal On-Site Resources
Our Network Operations Centre monitors the system 24/7/365 and provides full maintenance support.
CTI/CRM Integration
Integrate PC’s, phones and many leading CRM applications.
No Upfront Costs
Per user pricing delivers a clear return on expenditure.
WebEx Softphone
Webex gives you the flexibility to make and receive calls when you are away from your desk and from any device.
For advanced requirements, choose 3CX
3CX stands at the cutting edge of VoIP technology, delivering a complete communications solution for voice calls, video conferencing, and team collaboration.
Built on SIP technology, it is highly scalable and fully customizable. 3CX allows you to tailor the system to your exact needs with a wide range of supported IP phones and flexible deployment options, whether on-premise or hosted in the cloud.
Its true strength lies in simplicity and adaptability, making 3CX the ideal choice for businesses of any size seeking a powerful, unified communications platform.
What can 3CX do
Ease of Use
Cost Savings
Collaboration
CRM Integration
Access Anywhere
Frequently Asked Questions (FAQs)
Q1: Is VoIP phone quality as good as a traditional landline? This is one of the most common questions before switching, and the honest answer is yes, it can actually be better. TC-IT routes all call traffic through a controlled pathway that bypasses the public internet entirely, which is what keeps call quality consistent and clear. We also use Yealink handsets, which are HD quality phones, so you are not compromising on the experience at the desk.
As long as you have a reliable broadband connection, most businesses find VoIP call quality equal to or better than their old phone lines.
Q2: How much does a hosted VoIP phone system cost for a small business? TC-IT prices their Hosted Voice service at £14 plus VAT per user per month, with no long-term commitment as contracts are 30-day rolling. Each user gets 5,000 minutes of calls to UK landlines and mobiles included every month, which works out to nearly 4.5 hours of calls per day. There are no upfront costs; calls between users on the same system are free. For most small businesses, it works out significantly cheaper than a traditional phone system.
Q3: Can I keep my existing business phone number if I switch to VoIP? Yes. Number portability is built into the service. It means that you can bring your existing phone numbers across when you move over. You can also add further UK numbers at any time if you need them. This is useful if your business grows or you want local numbers for different areas. You will not need to reprint your stationery or update your website just because you changed your phone provider.
Q4: Can remote workers use the business phone system from home or on the go? Absolutely, and this is one of the biggest practical benefits of moving to a hosted system. TC-IT can assign virtual numbers to remote workers, so they appear to be calling from the office even when they are working from home or on the road. The 3CX option also has dedicated iOS and Android apps, so staff can make and receive business calls from their mobile using the same number they use at their desk.
Q5: What is 3CX, and how is it different from standard hosted VoIP? 3CX is a more advanced communications platform that goes beyond just phone calls. It handles voice calls, video conferencing, team messaging, and CRM integration all in one place. One key difference is the pricing model. With 3CX, you pay based on the number of simultaneous calls you need rather than per extension, which gives businesses with lots of users more flexibility and cost control.
Q6: What happens to our phone calls if there is an internet outage or emergency? TC-IT has resilience built into the system specifically for this scenario. If your connection goes down or there is any kind of emergency, calls can be automatically rerouted to keep your business reachable. The Network Operations Centre also monitors the system around the clock every day of the year, so any issues are spotted and dealt with quickly.